Not able to proced "searchindex:rebuild"

Technical assistance
1

Infos:

  • Used Zammad version: 5.2.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: any

Expected behavior:

After Migration Tickets from OTRS run “zammad run rake zammad:searchindex:rebuild” - succes

Actual behavior:

**
“Execute zammad:searchindex:create
Creating indexes… rake aborted!
Unable to process put request to elasticsearch URL ‘http://localhost:9200/zammad_production_ticket’. Check the response and payload for detailed information:”
*
rake aborted shortly after start.

Elasticsearch is working (active running), Version 7.17.5
Ingest-attachment is installed, version 7.17.5
I’ve got a normal answer after “curl -X GET ‘http://localhost:9200’”

sudo zammad run rake zammad:searchindex:rebuild  --trace
** Invoke zammad:searchindex:rebuild (first_time)
** Invoke zammad:searchindex:version_supported (first_time)
** Invoke zammad:searchindex:configured (first_time)
** Invoke environment (first_time)
** Execute environment
** Execute zammad:searchindex:configured
** Execute zammad:searchindex:version_supported
** Execute zammad:searchindex:rebuild
** Execute zammad:searchindex:drop
Dropping indexes... done.
** Execute zammad:searchindex:drop_pipeline
Deleting pipeline... done.
** Execute zammad:searchindex:create
Creating indexes... rake aborted!
Unable to process put request to elasticsearch URL 'http://localhost:9200/zammad_production_ticket'. Check the response and payload for detailed information:

Response:
#<UserAgent::Result:0x0000559e0295e160 @success=false, @body="{\"error\":{\"root_cause\":[{\"type\":\"resource_already_exists_exception\",\"reason\":\"index [zammad_production_ticket/6jd3Bz76TP2VOgqj4iIu7Q] already exists\",\"index_uuid\":\"6jd3Bz76TP2VOgqj4iIu7Q\",\"index\":\"zammad_production_ticket\"}],\"type\":\"resource_already_exists_exception\",\"reason\":\"index [zammad_production_ticket/6jd3Bz76TP2VOgqj4iIu7Q] already exists\",\"index_uuid\":\"6jd3Bz76TP2VOgqj4iIu7Q\",\"index\":\"zammad_production_ticket\"},\"status\":400}", @data=nil, @code="400", @content_type=nil, @error="Client Error: #<Net::HTTPBadRequest 400 Bad Request readbody=true>!", @header={"x-elastic-product"=>"Elasticsearch", "warning"=>"299 Elasticsearch-7.17.5-8d61b4f7ddf931f219e3745f295ed2bbc50c8e84 \"Elasticsearch built-in security features are not enabled. Without authentication, your cluster could be accessible to anyone. See https://www.elastic.co/guide/en/elasticsearch/reference/7.17/security-minimal-setup.html to enable security.\"", "content-type"=>"application/json; charset=UTF-8", "content-length"=>"189"}>

Payload:
{"mappings":{"properties":{"id":{"type":"integer"},"group_id":{"type":"integer"},"priority_id":{"type":"integer"},"state_id":{"type":"integer"},"organization_id":{"type":"integer"},"number":{"type":"text","fields":{"keyword":{"type":"keyword","ignore_above":5012}}},"title":{"type":"text","fields":{"keyword":{"type":"keyword","ignore_above":5012}}},"owner_id":{"type":"integer"},"customer_id":{"type":"integer"},"note":{"type":"text","fields":{"keyword":{"type":"keyword","ignore_above":5012}}},"first_response_at":{"type":"date"},"first_response_escalation_at":{"type":"date"},"first_response_in_min":{"type":"integer"},"first_response_diff_in_min":{"type":"integer"},"close_at":{"type":"date"},"close_escalation_at":{"type":"date"},"close_in_min":{"type":"integer"},"close_diff_in_min":{"type":"integer"},"update_escalation_at":{"type":"date"},"update_in_min":{"type":"integer"},"update_diff_in_min":{"type":"integer"},"last_contact_at":{"type":"date"},"last_contact_agent_at":{"type":"date"},"last_contact_customer_at":{"type":"date"},"last_owner_update_at":{"type":"date"},"create_article_type_id":{"type":"integer"},"create_article_sender_id":{"type":"integer"},"article_count":{"type":"integer"},"escalation_at":{"type":"date"},"pending_time":{"type":"date"},"type":{"type":"text","fields":{"keyword":{"type":"keyword","ignore_above":5012}}},"time_unit":{"type":"float"},"updated_by_id":{"type":"integer"},"created_by_id":{"type":"integer"},"created_at":{"type":"date"},"updated_at":{"type":"date"},"article":{"type":"nested","include_in_parent":true}},"_source":{"excludes":["article.attachment"]}},"settings":{"index.mapping.total_fields.limit":2000}}

Payload size: 0M
/opt/zammad/lib/search_index_backend.rb:966:in `make_request_and_validate'
/opt/zammad/lib/search_index_backend.rb:133:in `index'
/opt/zammad/lib/search_index_backend.rb:1083:in `block in create_index'
/opt/zammad/lib/search_index_backend.rb:1082:in `each'
/opt/zammad/lib/search_index_backend.rb:1082:in `create_index'
/opt/zammad/lib/tasks/zammad/search_index_es.rake:29:in `block (3 levels) in <main>'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:281:in `block in execute'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:281:in `each'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:281:in `execute'
/opt/zammad/lib/tasks/zammad/search_index_es.rake:70:in `block (3 levels) in <main>'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:281:in `block in execute'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:281:in `each'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:281:in `execute'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:219:in `block in invoke_with_call_chain'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:199:in `synchronize'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:199:in `invoke_with_call_chain'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/task.rb:188:in `invoke'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:160:in `invoke_task'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:116:in `block (2 levels) in top_level'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:116:in `each'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:116:in `block in top_level'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:125:in `run_with_threads'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:110:in `top_level'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:83:in `block in run'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:186:in `standard_exception_handling'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/lib/rake/application.rb:80:in `run'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/rake-13.0.6/exe/rake:27:in `<top (required)>'
/opt/zammad/vendor/bundle/ruby/3.0.0/bin/rake:25:in `load'
/opt/zammad/vendor/bundle/ruby/3.0.0/bin/rake:25:in `<top (required)>'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/cli/exec.rb:58:in `load'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/cli/exec.rb:58:in `kernel_load'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/cli/exec.rb:23:in `run'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/cli.rb:483:in `exec'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/vendor/thor/lib/thor/command.rb:27:in `run'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/vendor/thor/lib/thor/invocation.rb:127:in `invoke_command'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/vendor/thor/lib/thor.rb:392:in `dispatch'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/cli.rb:31:in `dispatch'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/vendor/thor/lib/thor/base.rb:485:in `start'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/cli.rb:25:in `start'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/exe/bundle:48:in `block in <top (required)>'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/lib/bundler/friendly_errors.rb:103:in `with_friendly_errors'
/opt/zammad/vendor/bundle/ruby/3.0.0/gems/bundler-2.3.10/exe/bundle:36:in `<top (required)>'
/opt/zammad/bin/bundle:121:in `load'
/opt/zammad/bin/bundle:121:in `<main>'
Tasks: TOP => zammad:searchindex:rebuild

I have no idea where I should look /search for errors :frowning:

It worked fine with elasticsearch 7.17.4 but I am not able to downgrade from 7.17.5 - it throws error: Don’t able to downgrade …".

I need help, please.

Steps to reproduce the behavior:

2

Upgrade!

It is not working with elasticsearch 7.17.4. BUT!!!

I’ve downgraded zammad to 5.1.1-1655802449.f7f1068b.focal and what a surprise - it is working now. Release problem?

3

Hi There

Please use the following link to update Zammad:
https://docs.zammad.org/en/latest/install/update.html

Do not forget to update Elasticsearch and reinstall the elastic search plugin. If you still encounter any technical issue, you can arrange a consulting to help you with the update.

4

"reason\":\"index [zammad_production_ticket/6jd3Bz76TP2VOgqj4iIu7Q] already exists\"

This is your problem.
The index wasn’t dropped before for whatever reason and thus the rake process cannot create it.

5

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