Not able to create new ticket on mobile view

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: source
  • Operating system: Ubuntu 24
  • Browser + version: Chrome. Safari

On mobile view, when creating a new ticket I get spinning wheel and gets stuck there. Tried on iOS Chrome, and Safari

Did you already check the reverse proxy configuration for the websocket?

No I have not. Is their an article in the documentation that I can read and lean about this?

Check this: Neuer Release: Zammad 6.0

2 Likes

The config was present in zammad.conf but not zammad_ssl.conf
So after adding the config lines to zammad_ssl.conf is was solved.
Thank you!

As per Configure the Webserver — Zammad System Documentation documentation the recommended way is to replace the content of zammad.conf with the content of zammad_ssl.conf. Having two configuration files to the same Zammad installation makes zero sense. Especially because the default does not use SSL.

fix for NGINX is small changes in the webserver configuration:

    location /cable {
        proxy_http_version 1.1;
        proxy_set_header Upgrade $http_upgrade;
        proxy_set_header Connection "Upgrade, Keep-Alive";
        proxy_set_header Host $host;
        proxy_set_header CLIENT_IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
        proxy_read_timeout 86400;
        proxy_buffering off;
        proxy_pass http://zammad-railsserver;
    }

hope you enjoy

I don’t see the need for your additions to be honest. It works fine and well without them.