Infos:
Used Zammad version: 3.2
Used Zammad installation source: package
Operating system: Ubuntu 18.04.3 LTS
Browser + version: Chrome 79.0.3945.130
Expected behavior:
When clicking on “New Organization” the Dialog to create a new organization appears.
Actual behavior:
When clicking on the green “New Organization” button nothing happens (no error message, nothing).
When I click on “Clone Organization” the new organization Dialog appears and works fine.
Steps to reproduce the behavior:
Click on Settings -> Manage -> Organization -> “New Organization”
I have rebooted the server. Stopped and restarted zammad and installed the latest updates via apt-get update and apt-get upgrade. Also I tried with Firefox.
I can remember that this was working in 3.1
Ensure to clean reload the webpage in your browser and try again.
If this doesn’t help, open your browsers developer tools > console and see if javascript errors appear when trying to add new organizations via the new button.
Thanks replying, there indeed is a javascript error:
I did create a new attribute in the objects page called “terminalserver”, after installing 3.2. Is that a problem?
When I delete the Link Template, and update the database the “New Organization” Button works again, but as soon as I add it (and update the database) the “New Organzation” Button does not work
This is what i used as a Link Template:
https://xx.mydomain.com/Host#Access/All%20Machines/#{organization.terminalserver}//Join
After updating the database, did you restart the zammad application as required?
Doesn’t look like it. :-X
Just updating is not enough, a restart of Zammad is required.
No I didn’t. I wasn’t told to do so by the GUI. Only the database update.
Anyway I restarted now via
systemctl stop zammad
and
systemctl start zammad
anyway.
But it still does not work
I could verify this behaviour - it only affects attributes with link attributes.
This looks like a bug which I created as a report here:
opened 05:17PM - 04 Feb 20 UTC
closed 08:45AM - 20 Feb 20 UTC
bug
UX/UI
verified
prioritised by payment
object manager attribute
<!--
Hi there - thanks for filing an issue. Please ensure the following things … before creating an issue - thank you! 🤓
Since november 15th we handle all requests, except real bugs, at our community board.
Full explanation: https://community.zammad.org/t/major-change-regarding-github-issues-community-board/21
Please post:
- Feature requests
- Development questions
- Technical questions
on the board -> https://community.zammad.org !
If you think you hit a bug, please continue:
- Search existing issues and the CHANGELOG.md for your issue - there might be a solution already
- Make sure to use the latest version of Zammad if possible
- Add the `log/production.log` file from your system. Attention: Make sure no confidential data is in it!
- Please write the issue in english
- Don't remove the template - otherwise we will close the issue without further comments
- Ask questions about Zammad configuration and usage at our mailinglist. See: https://zammad.org/participate
Note: We always do our best. Unfortunately, sometimes there are too many requests and we can't handle everything at once. If you want to prioritize/escalate your issue, you can do so by means of a support contract (see https://zammad.com/pricing#selfhosted).
* The upper textblock will be removed automatically when you submit your issue *
-->
### Infos:
This issue has been found by Community member `Markus1` initially on this thread: https://community.zammad.org/t/not-able-to-create-a-new-organization/3856
* Used Zammad version: 3.2
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: Tested on current Firefox and Chrome
* Ticket-ID: #1068316
### Expected behavior:
When adding new organization attributes with "link template" being activated, you can just create as many organizations you want.
When adding new userattributes with "link template" being activated, you can just create as many organizations you want.
### Actual behavior:
As soon as any organization attribute contains a "link template" (no matter of it's value), you no longer are able to create new organizations.
As soon as any userattribute contains a "link template" (no matter of it's value), you no longer are able to create new organizations.
### browsers developer console output
The following error appears within the console as soon as you click "new organization"
```
TypeError: this.params is undefinedapplication-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:26:19664
formGenItem application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:38743
formGen application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:38678
r application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:38575
s application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:38607
content application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:39028
s application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:39000
update application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:38381
i application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:37903
render application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:38409
i application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:37903
e application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:38325
e application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:39018
new application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:39197
s application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:11902
dispatch application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:2351
handle application-162401c2bd05ea48c2530e9f4b7708e4e550d29df13d5498c4ae23089e6a8681.js:2287
```
Actually caused by:

### Steps to reproduce the behavior:
* create a new organization object and fill anything into the link tempalte field
You don't need to call variables for this
* update your database
* restart Zammad
* go to Admin -> Organization and click "New Organization"
-> Nothing happens
----
* create a new user object and fill anything into the link tempalte field
You don't need to call variables for this
* update your database
* restart Zammad
* go to Admin -> user and click "New user"
-> Nothing happens
Yes I'm sure this is a bug and no feature request or a general question.
system
Closed
June 3, 2020, 5:17pm
7
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.