No timer displayed in Escalation At tab

Technical assistance
1

Infos:

  • Used Zammad version: Latest
  • Used Zammad installation type: ( package)
  • Operating system: Ubuntu 18.04 LTS
  • Browser + version: Latest Google Chrome

Expected behavior:

  • Create SLA with first response time = 8H for tickets with new state and priority 4
  • New ticket arrive with priority 4 should have timer at Escalation At tab

Actual behavior:

  • No timer displayed

image
image1668×254 59.6 KB

**SLA

image
image1165×124 8.71 KB

2

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.