Infos:
The following was specified in the trigger for the mail subject:
Helpsystem; (#{config.ticket_hook}#{ticket.number} - #{ticket.title})
Expected behavior:
Helpsystem; Ticket_12345 - This is a new ticket!
Actual behavior:
Helpsystem; - This is a new ticket!#{ticket.number}, it will not be displayed. If there is a space, everything is displayed correctly.
Steps to reproduce the behavior:
Create a trigger with the mail subject:
#{config.ticket_hook}#{ticket.number} - #{ticket.title}
Is this a bug or have I configured something wrong?
Looks rather like a bug, as the same configuration works just fine within trigger bodies.
opened 11:46AM - 07 Apr 20 UTC
closed 08:37AM - 17 Nov 22 UTC
bug
trigger
verified
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### Infos:
*This originally comes from the Community (https://community.zammad.org/t/no-ticket-id-displayed-in-the-mail-subject-if-there-is-no-space-in-front-of-ticket-number/4344) by user "AnnemarieBecher"*
* Used Zammad version: 3.3
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: any
### Expected behavior:
Zammad does not require spaces between variables and if it does, it will require them constantly within all interface sections.
### Actual behavior:
When creating either scheduler or trigger based mail replies, you need to add spaces in between variables within subjects, while you don't have to do that within the body.
That's not straight forward - subjects should also allow you to define variables without spaces in between - just like you can do within the body.
### Screens:
### Steps to reproduce the behavior:
* create either a scheduler or trigger that replies on a ticket by mail
* ensure to insert two variables within the subject and body - e.g.: `#{config.ticket_hook}#{ticket.number}`
* Make the scheduler or trigger fire
* check the response
Yes I'm sure this is a bug and no feature request or a general question.
However, please note that during my Test Zammad already includes the ticketnumber and hook:
system
August 5, 2020, 11:47am
3
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