No Ticket Counts in Reporting Graph When Using External Data Source Object

Technical assistance
1

I’m facing an issue when creating a report profile in Zammad based on an object attribute using an external data source. During the setup, the preview shows matches for the filter, and everything looks fine. However, when viewing the report graph from the specific report profile, no ticket counts are displayed under the “ticket count” option.

Interestingly, when I switch to the “communication” graph, I can see the tickets correctly. The issue seems to only affect the “ticket count” graph.

Has anyone else encountered this problem, or is there a configuration step I’m missing?

Any help would be greatly appreciated!

Infos:

  • Used Zammad version: 6.3.1-156
  • Used Zammad installation type: Kubernetes
  • Operating system: RHEL 9.3
  • Browser + version: Chrome 127
2

Please do not flag posts to get attention or replies. Be patient. This is a free community without any gutuanteed help.

3

Sorry, this is not my attention - i am new in the community and i am just not sure when to create community posts or issues. I do think that this is a bug.