No system notification on ticket escalation

Hi all,

I would like to disable the option that an agent can enable in his notification profile to receive an email for all escalated tickets. (see Picture)

I would like to use the scheduler to inform the helpdesk manager and not any agent.

Any idea?


You can’t disable specific notifications (or agent notifications at all) globally.
There’s feature requests for that, but as of now it’s a per user setting.

Thank you for the answer.
So we will use the user setting.

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