Infos:
- Used Zammad version: zammad-3.4.0-4
- Installation method (source, package, …): docker image
- Operating system: Ubuntu 18.04
- Database + version: zammad-postgresql-3.4.0-4 ( 9.6.17 )
- Elasticsearch version: zammad-elasticsearch-3.4.0-4 ( 7.6.1 )
- Browser + version: Firefox 80.0.1 (64-bit)
Expected behavior:
- Creating a notification in browser when creating a ticket using the REST API (no badges in left top coner and sound)
Actual behavior:
- No notification. Ticket created successfully
Steps to reproduce the behavior:
-
CURL (just like in docs)
curl -u user@server.ru:pass -H “Content-Type: application/json” -X POST -d ‘{“title”:“Help me!”,“group”: “Users”,“article”:{“subject”:“some subject”,“body”:“some message”,“type”:“note”,“internal”:false},“customer":"user@yandex.ru”,“note”: “some note”}’ https://server.ru/api/v1/tickets/ -
Python code:
def create_ticket_in_sd(tmpl_text, user, message_id):
query = f"{RHOST}api/v1/tickets"
create_json = {
"title": tmpl_text[:30],
"group": "Users",
"customer": user['login'],
"state_id": 1,
"article": {
"subject": tmpl_text[:30],
"body": tmpl_text,
"type": "note",
"internal": False,
"sender": "Customer",
},
"note": tmpl_text,
}
responce = requests.post(query, auth=(RUSER, RPASSWORD), json=create_json)
try:
if responce.status_code == 201:
if isinstance(responce.json(), dict):
ticket = responce.json()
print(ticket)
return dict(id=ticket['id'],
number=ticket['number'],
title=ticket['title'])
except BaseException as exp:
print('Error create ticket: ', exp)
If ticket created via email or telegram channel (bot) notification in browser work fine (add badge and play sound).
In profile
