New Ticket Type with Ticket Objects

Infos:

  • Used Zammad version: 4.1.x
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system:
  • Browser + version:

Expected behavior:

  • Make ticket objects available to a set role/group

Actual behavior:

  • I can only select Ticket objects to ticket.customer or ticket.agent

Steps to reproduce the behavior:

  • I am in the process of creating new ticket objects. Unfortunately, I have now found that I can only assign these objects to ticket.agent and ticket.customer.

I want to implement a new ticket type in which my new ticket objects are assigned and not visible to every agent. Here’s an example:

Only all relevant ticket objects are shown in a customer ticket. In an internal IT ticket that was created via Zammad, however, only all ticket objects that are relevant for this should be displayed. Is there a way to implement this using roles or something similar? I almost suspect that I need some kind of new ticket (e.g. ticket.it).

Upgrade to Zammad 5.1 which is, as of now, the latest stable version.
You’re prune to security issues.

When you’ve done that, have a look at Core Workflows:
https://admin-docs.zammad.org/en/latest/system/core-workflows.html

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