New Ticket Type with Ticket Objects

Technical assistance
1

Infos:

  • Used Zammad version: 4.1.x
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system:
  • Browser + version:

Expected behavior:

  • Make ticket objects available to a set role/group

Actual behavior:

  • I can only select Ticket objects to ticket.customer or ticket.agent

Steps to reproduce the behavior:

  • I am in the process of creating new ticket objects. Unfortunately, I have now found that I can only assign these objects to ticket.agent and ticket.customer.

I want to implement a new ticket type in which my new ticket objects are assigned and not visible to every agent. Here’s an example:

Only all relevant ticket objects are shown in a customer ticket. In an internal IT ticket that was created via Zammad, however, only all ticket objects that are relevant for this should be displayed. Is there a way to implement this using roles or something similar? I almost suspect that I need some kind of new ticket (e.g. ticket.it).

2

Upgrade to Zammad 5.1 which is, as of now, the latest stable version.
You’re prune to security issues.

When you’ve done that, have a look at Core Workflows:
https://admin-docs.zammad.org/en/latest/system/core-workflows.html

3

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