New Groups not visable


  • Used Zammad version: 3.3
  • Used Zammad installation source: (source, package, …) RPM
  • Operating system: Ubunutu 18.04
  • Browser + version: firefox 74

Hi everyone,

I am having trouble creating groups even though I have created them previously with no issue. The new groups I have created I can find using the below command and it appears to be the same as all other groups.
I created the group “Clone” as a test.
Group.find_by(name: ‘Clone’)
=> #<Group id: 91, signature_id: nil, email_address_id: nil, name: “Clone”, assignment_timeout: nil, follow_up_possible: “yes”, follow_up_assignment: true, active: true, note: “”, updated_by_id: 10, created_by_id: 10, created_at: “2020-04-30 13:54:39”, updated_at: “2020-04-30 13:54:39”>

I have made changes to one of the groups I can see in the drop-down list and the change takes effects immediately.

I have restarted Zammad just to be sure but no change.

Expected behavior:

Create a new group using the web UI and the group is visible in the new tickets drop down and existing ticket drop-down menus.

Actual behavior:

Create a new group and it appears the admin “Groups” but does not appear in the new tickets of existing tickets drop-down menus.

Steps to reproduce the behavior:

Create a new group.

You should check the rights. It seems to be a problem in your configuration.

Can you post the screenshot of the Group you created along-with the user rights of the User seeing/assigning the group?

Hi, Thank you for your reply.

You are correct, I just checked the Admin and Agent permissions and nothing was ticked for every group.

This was previously set correctly as I have been through it a few times to alter permissions (not group permissions)

What could have caused this to change?

Attached is a screenshot of how I just found it.

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