- Used Zammad version: 3.3
- Used Zammad installation source: (source, package, …) RPM
- Operating system: Ubunutu 18.04
- Browser + version: firefox 74
I am having trouble creating groups even though I have created them previously with no issue. The new groups I have created I can find using the below command and it appears to be the same as all other groups.
I created the group “Clone” as a test.
=> #<Group id: 91, signature_id: nil, email_address_id: nil, name: “Clone”, assignment_timeout: nil, follow_up_possible: “yes”, follow_up_assignment: true, active: true, note: “”, updated_by_id: 10, created_by_id: 10, created_at: “2020-04-30 13:54:39”, updated_at: “2020-04-30 13:54:39”>
I have made changes to one of the groups I can see in the drop-down list and the change takes effects immediately.
I have restarted Zammad just to be sure but no change.
Create a new group using the web UI and the group is visible in the new tickets drop down and existing ticket drop-down menus.
Create a new group and it appears the admin “Groups” but does not appear in the new tickets of existing tickets drop-down menus.
Steps to reproduce the behavior:
Create a new group.