- Used Zammad version: 3.1.x
- Used Zammad installation source: Package
- Operating system: CentOS 7
- Browser + version: FireFox, Chrome, Brave (all recent)
this is not really a technical issue but more of a usability blocker as-is. If an agent/ admin creates a new ticket (email) It is required to use a customer or create a new one. This is way too much overhead, even given the fact that most people are not customers at all.
We do have a script that imports our customers into Zammad on a regular basis.
We need a way to send a ticket to an Email address without going through all the “new customer” issue.
On a different matter: Is is possible to pre-select a template for new tickets? As is we have to create a new ticket, click on templates, select a template, apply a template. Then customer, create customer…
We just want to “+”, “new Email Ticket”, “To: firstname.lastname@example.org”, done.
Any clues how we can achieve this?
The rest of Zammad fits our need perfectly; it really is just the cumbersome “new ticket” system.