Need to remove 'Closed' option on While user raising ticket & Opening of existing Ticket

[Susil]

Infos:

• Used Zammad version: version 4.1.x
• Used Zammad installation type: (source, package, docker-compose, …) : Package
• Operating system: Ubuntu 20.04 LTS
• Browser + version: Chrome 94.0 & Edge 94.0

Expected behavior:

• While user raising ticket & Opening of existing Ticket on web while selecting the state should be hidden or option ‘Closed’ shouldn’t be listed.

Actual behavior:

• While user raising ticket & Opening of existing Ticket on web while selecting the state option ‘Closed’ is listed to select by user.

Steps to reproduce the behavior:

• Login → (Bottom-left) New Ticket → State options showing as ‘New’ ‘Closed’

[timgrm]

Hey,

look here you can hide Sates for costumers: Working with ticket information — Zammad documentation

or you Upgrade to Zammad 5.X and try it with Core Workflows: Core Workflows — Zammad Dokumentation