N8n.io getaddrinfo ENOTFOUND

[rsc]

Infos:

• Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy
• Used Zammad installation type: package
• Operating system: Ubuntu Server 22.0.4
• Browser + version: Microsoft Edge 120.0.2210.133

Hi,

unfortunately a beginner but I hope you can help me. I am having issues to successfully connect Zammad with n8n.io.

In the credentials I am getting the error message “getaddrinfo ENOTFOUND”.
n8n.io and Zammad are on-premise.

Any idea? Thanks in advance!

[fliebe92]

Hi @rsc. You need to post some more details, otherwise it might be quite impossible to help you…

[rsc]

Hi @fliebe92 , I’m sorry I thought I have provided enough details.

I tried Basic and Token Auth. I followed the documentation of n8n.io: Zammad credentials | n8n Docs.
Like I said before, Zammad and n8n.io are installed on our servers.

Token Auth:

Basic Auth:

Do need something else?

[MrGeneration]

The address lookup is not working.

[rsc]

Can you please explain what I should do to solve this issue?

[MrGeneration]

Fix your DNS lookup? That’s nothing we can help with.

[rsc]

Finally fixed the issue. Thx for the help!