Multiple Values for Overview attributes

TylerJWhit · August 27, 2018, 6:21pm

Hello Zammad Team,

We need to be able to add multiple values to an overview conditions attribute or to be able to add additional conditions for that attribute.

For instance, for version 2.6.x, I can add a condition with the following:

Customer | is not | specific user | ‘User A’

I need the functionality to add an additional user to the user field OR to add an additional condition to exclude another user. Example:

OR

Customer | is not | specific user | ‘User A; User B’

As it currently stands, I can only add one condition for each attribute and can only add one value in the field.

MrGeneration · August 28, 2018, 8:21am

There is already a Feature Request on github.

github.com/zammad/zammad

Make conditions AND/OR and thus enable several conditions of same type

opened 03:19PM - 13 Aug 18 UTC

closed 02:55PM - 02 Dec 22 UTC

MrGeneration

enhancement trigger prioritised by payment

### Infos: * Used Zammad version: 2.6.x * Installation method (source, package, ..): any * Operating system: any * Database + version: any * Elasticsearch version: any * Browser + version: any * Ticket-ID: #1031039, #1060690, #1067221, #1072409, #1079103, #1079241, #1079346, #1079468, #1082065, #1080184, #1083072, #1083556, #1083611, #1084691, #1087205, #1090351, #1099619 ### Expected behavior: * When ever using conditions (e.g. for Overviews or Triggers) it should be possible to use OR condition (e.g. using the same type of statement more than once ) ### Actual behavior: * Zammad only allows AND-Conditions * It's not possible to use a Statement type more than once per query This applies at least to the following Zammad-Sections and should be done at all possible places, because the user would not expect the dialoges to be inconsistend: - Overviews - Trigger - Scheduler - SLAs - Time Accounting ### Steps to reproduce the behavior: The following applies to any Zammad-Section mentioned above, I'll use overviews as example * Create a new overview, giving it a meaningfull name * As condition, choose "OWNER is specific user AGENT A" * press + for a new condition part * try to choose owner, to make the condition match to AGENT B, too => won't work - this should be possible. This Issue is to cover all request too 100%, thus the other issues will be closed and linked below: #885 #1004 ### Tasks - [x] https://github.com/zammad/coordination-sprint-tasks/issues/10 - [x] https://github.com/zammad/coordination-sprint-tasks/issues/6

Mirtaaa · September 11, 2023, 8:31am

Hello Tyler,

we are currently cleaning up our community and found your request.

As this is an old request, this is possible by now with our AND/OR conditions. If you turn on the expert mode you will be able to set up exactly your use case:

Best
Mirta