Multiple Microsoft 365 Graph Email APIs

Feature requests
1
  1. What is your original issue/pain point you want to solve?

We are doing support for different schools and all the schools have their own M365 Tenants. So every school has their own, support, facilities, secretary etc. and so we need to be able to connect to multiple Mailaccounts from different tenants.

  1. Which are one or two concrete situations where this problem hurts the most?

well, the current situation makes it impossible to use Zammad for multiple M365 Tenants, eg multiple customers.

  1. What is your expectation/what do you want to achieve?

we just need to be able to add multiple M365 Graph Email APIs. We need to add at least three different tenants.

I think this change can’t be to complicated and would make our live much easier.

2

But the App you use could support multi tenant as long as the individual tennant allows that…?

I don’t see the issue right now to be honest.

3

I really can’t see how this should work. I mean I can allow accounts of tenant B to authenticate through the app on tenant A, but the app on tenant A only has access to the mailboxes in tenant A and not to the mailboxes on tenant B. I would need the same app with identical app ids and secrets on both tenants, which isn’t really possible or advisable.
What am I overlooking?