Title: multiple checklists
- What is your original issue/pain point you want to solve?
with many checklist entries it becomes confusing.
no possibility to group entries. - Which are one or two concrete situations where this problem hurts the most?
Example from IT support:
ToDo’s for preparation, execution, testing, delivery - Why is it not solvable with the Zammad standard?
currently only one checklist per ticket is possible.
There is no grouping option. - What is your expectation/what do you want to achieve?
Several checklists per ticket should be possible.
This would allow tasks to be grouped.
Your Zammad environment:
- Average concurrent agent count: 15
- Average tickets a day: 50
- What roles/people are involved: Agent
mockup:
