Hannes
November 15, 2017, 2:36pm
1
To avoid dublication of groups when more than one support language is used, a language tag for groups would be very usefull.
At the moment my OTRS queues look like:
Support::German::Programm
It would be much cooler to have just one zammad group “Support::Programm” which could get one or more language tags. These tags needs to be also set for agents which should see the language.
I think this would make administration of many languages in one system a lot easier.
What do you think?
Imported:
opened 04:52PM - 04 Jan 13 UTC
closed 02:36PM - 15 Nov 17 UTC
enhancement
works as designed / wontfix
To avoid dublication of groups when more than one support language is used, a la… nguage tag for groups would be very usefull.
At the moment my OTRS queues look like:
Support::German::Programm
Support::French::Programm
Support::English::Programm
It would be much cooler to have just one zammad group "Support::Programm" which could get one or more language tags. These tags needs to be also set for agents which should see the language.
I think this would make administration of many languages in one system a lot easier.
What do you think?
3 Likes
Hannes
January 15, 2018, 10:37am
2
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