To avoid dublication of groups when more than one support language is used, a language tag for groups would be very usefull.
At the moment my OTRS queues look like:
It would be much cooler to have just one zammad group “Support::Programm” which could get one or more language tags. These tags needs to be also set for agents which should see the language.
I think this would make administration of many languages in one system a lot easier.
What do you think?