More than one owner per ticket

Feature requests No implementation planned
1

hi guys,

our workflow needs an option for more than one owner per ticket.

is it posible to change the owner menu to an multiple choice menu?

best regards
trayntab

2

This has also been requested in Multiassign to tickets and nearly had no response.

Zammad does not support this, as the way it works is different.

A small work around would be to use groups more dedicated and not assign a user to the ticket. Every update will cause Notifications to every agent, if the notification settings haven’t been changed.

3

This topic was automatically closed after 416 days. New replies are no longer allowed.