When you open the mobile view, you can log in and see the ticket overview. However, as soon as you click on a ticket, an error message appears at the top saying, “An error occurred during the process.” If you then try to view the ticket, the page loads endlessly. The non-mobile version works perfectly
Until around mid-December, it was still working. Then there was the Zammad update, as well as updates for Ubuntu and all installed programs. In Chrome’s developer tools, the following error messages can be seen:
Looks like, you have outdated frontend code, because the field “references” no longer exists on the article type, but is still requested from the frontend code.
Did you all needed steps related to an source installation during the update?
Sorry for the late reply. I found this forum post: [Update to Version 6.4 (Source)] Error during "rake assets:precompile that describes exactly my issue. Apparently, something went wrong with the last update. I’m pretty sure there was no error message, but after running the update again, everything is working fine now.
I think you need to be careful, when you are using source installation. You should always use a “new” checkout. Otherwise it could be the case that you will have old files present.
Normally there is also no need to use a source installation.
