Mobile interface: How to change Add reply default behaviour?

[skip]

• Used Zammad version: 6.3.1-1729263800.69400098.noble
• Used Zammad installation type: package
• Operating system: Ubuntu 24.04
• Browser + version: Firefox latest

Expected behavior:

• Add answer to ticket in mobile view should email to the customer as default behaviour
  This button should open this window
  
  
  
  with the email address already filled out.

Actual behavior:

• Add reply defaults to Note
  
  
  
  and even if one switches to E-Mail the email address of the customer is not filled out automatically anymore
  
  

Steps to reproduce the behavior:

• Try to add a reply in the mobile view

If anyone knows how to either switch the default to E-Mail or how to make sure that the E-Mail of the customer is automatically filled out, it would be greatly appreciated.

Thanks,
Skip

[MrGeneration]

This UI behaves exactly the same way like the desktop UI. Workflow wise that is. This behavior cannot be changed.

Use the three dots on the right side beneath the article you want to answer to and choose reply.

[skip]

I see!

Thanks for the answer.