Hello,
If a ticket changes groups like this: N1 → N2 → N1
It is not possible to generate a report for the N2 group.
This is because reports can be configured for a group using the “is” and “is not” options, but not the “was” option.
It is possible to include all users from the N2 group in the report’s “Updated by” field.
But the result is incorrect if a user belongs to multiple groups.
It would be wonderful to add this option for everyone.
Thank you.