Missing js Asset

  • Used Zammad version: 3.4.x
  • Used Zammad installation source: (source, package, …) Package
  • Operating system: Centos8
  • Browser + version: Brave/Chrome/Edge

I am having issues with a missing .js file causing the page to stay on “loading”

2020/06/26 11:17:20 [error] 12513#0: *1872 open() "/opt/zammad/public/assets/application-487103299795db0ee0f7ab6c99f90b10e70fe5458abd9cde341bc5e09a118fda.js" failed (2: No such file or directory), client: 129.205.40.6, server: support, request: "GET /assets/application-487103299795db0ee0f7ab6c99f90b10e70fe5458abd9cde341bc5e09a118fda.js HTTP/1.1", host: "support", referrer: "https://support/"

I downgraded through all 3.4.x versions and none worked, so currently back on version 3.3.

I’ve seen this issue very rarely and could never reproduce it.
It happened to me once.

The fast and dirty solution of me was to simply rename the files in /opt/zammad/public/ to the file name your browser expects to.

I hope that helps.

After that I never had any further issues again. I can’t tell why it’s happening.