Missing images in article.body

Technical assistance
1

Dear Zammad Community,

I have defined a trigger in Zammad that sends an email to the customer when a ticket is updated so that they are informed of the new entry.

I use the variable #{article.body} to insert the article into the mail.
I have now noticed that images that have been inserted inline in the article (copy image → Ctrl + V) do not appear in the mail and therefore the recipient of the mail is missing information.

Is there a variable that can be used to insert the body including the image into an e-mail?

Thank you very much for your help.

Infos:

  • Used Zammad version: 6.3.1
2

Yes. Append _as_html to body to achieve that.

(Documentation reference: Articles — Zammad Admin Documentation documentation)