Used Zammad version: 3.3
Used Zammad installation source: Ubuntu package
Operating system: Ubuntu 18.04
Browser + version: Safari (newest)
I have 4 active installations and the problem on only one:
At Administration -> Channel -> E-Mail
There is no “E-Mail Notification” and “Settings” is no “Notification Sender”
What could I have done wrong?
Do you have any idea?
Is this a fresh install you just installed?
First guess would be incomplete migrations, but that’s a shot in the dark.
It’s a new installation, but old data were restored.
The restore itself said, it’s finished successfully.
You may want to follow the steps described after restoration on our documentation:
https://docs.zammad.org/en/latest/appendix/backup-and-restore.html#restore-everything
The problem is that while a successfull restoration is something good it doesn’t mean you have a functioning Zammad.
Thanks for help. I did the steps again, unfortunately the settings don’t appear.
Just to make sure:
You do not see either:
you’re missing the entire “email notification” heading and the one channel below that?
within the settings tab on the email channel, you can’t find “notification sender” as a setting?
So it looks rather like this, ignoring the censoring owls?:
If so, I’d be curious where your backup comes from.
A friendly
Channel.find(1)
Channel.find(2)
within a Zammad rails console.
Might help for initial checking if the channels at least are technically present.
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Hello, I have the same problem with our Zammad test system. It is a newly installed Zammad instance with a restored backup of the production system. In the test system the email notification setting is missing.
Used Zammad version: 3.3
Hi,
I still have the problem too…
MrGeneration:
A friendly
Channel.find(1)
Channel.find(2)
within a Zammad rails console.
Might help for initial checking if the channels at least are technically present.
I’m afraid I still haven’t received the feedback of above commands. ;/
Floppy
July 7, 2020, 9:15am
10
Sorry, I just ran the commands and found the error. The SMTP channel was disabled. With the following commands I reactivated the channel:
c = Channel.find(1)
c.active = true
c.save!
Thanks for the hint.
1 Like
system
Closed
November 4, 2020, 9:15am
11
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