Migration: Original ticket text is additionally attached as file to ticket


  • Used Zammad version: 3.2
  • Used Zammad installation source: package
  • Operating system: CentOS 7
  • Browser + version: Firefox 60.8

Expected behavior:

  • migrated tickets contain text + file attachments

Actual behavior:

  • migrated tickets contain original text + additionally original text as file attachment + original file attachments

Steps to reproduce the behavior:

  • migrate from OTRS 3.2.9 to Zammad 3.2
  • open a ticket, that has been migrated
  • see both, original attachment and additional attachment, which contains ticket as text

Is this expected behavior and can I somehow clean up the tickets and remove the additional attachments, without deleting the original attachments?

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.