-
Used Zammad version:
Zammad 7 migrated from Zammad 6.5.2 -
Used Zammad installation type: (source, package, docker-compose, …)
package -
Operating system:
Debian 13 -
Browser + version:
Firefox, Chrome
Expected behavior:
Reindex with zammad run rake zammad:searchindex:rebuild
Actual behavior:
Error message:
rake aborted!
Unable to process GET request to elasticsearch URL ‘https://localhost:9200’. Check the response and payload for detailed information:
Steps to reproduce the behavior:
Existing Zammad 6.5.2 installation migrated to a new host with a newly installed Zammad 7.
Zammad 7 and Elasticsearch installed according to the documentation.
Backup and restore performed successfully according to the documentation.
Migrated installation starts successfully on the new host.
Login is possible, all functions are successfully usable. However, the search function does not work, and an attempt was made to rebuild the search index using zammad run rake zammad:searchindex:rebuild.
zammad run rake zammad:searchindex:rebuild aborts with the error:
Unable to process GET request to elasticsearch URL 'https://localhost:9200'. Check the response and payload for detailed information:
Elasticsearch is locally accessible.
A query for the indexes using:
curl --user : --insecure -XGET https://localhost:9200/_cat/indices
successfully displays the existing indexes.
However, the following is logged in Zammad production.log:
Response:
#<UserAgent::Result:0x00007f21b66cd160 @success=false, @body=“{"error":{"root_cause":[{"type":"security_exception","reason":"missing authentication credentials for REST request [/]","header":{"WWW-Authenticate":["Basic realm=\"security\", charset=\"UTF-8\"","Bearer realm=\"security\"","ApiKey"]}}],"type":"security_exception","reason":"missing authentication credentials for REST request [/]","header":{"WWW-Authenticate":["Basic realm=\"security\", charset=\"UTF-8\"","Bearer realm=\"security\"","ApiKey"]}},"status":401}”, @data=nil, @code=“401”, @content_type=nil, @error=“Client Error: #<Net::HTTPUnauthorized 401 Unauthorized readbody=true>!”, @header={“www-authenticate” => “Basic realm="security", charset="UTF-8", Bearer realm="security", ApiKey”, “content-type” => “application/json”, “content-length” => “461”}>
Payload:
null
The connection between Zammad and Elasticsearch isn’t working.
I’m stuck. Can anyone help?
Thank you!
