Migration from Otrs 3.3.X


  • Used Zammad version: Zammad 3.6
  • Used Zammad installation source: Ubuntu Source
  • Operating system: Ubuntu 20.04 (VM)
  • Browser + version: Firefox/Safari

Expected behavior:

  • Migration From OTRS 3.3.X

Actual behavior:

  • Link Error SSL

Steps to reproduce the behavior:

Good Evening,

I’m trying to migrated from OTRS 3.3.X to Zammad version 3.6.
I have installed migration plugin with succeful.
I can’t able to copied the link because I have the ssl error (#<OpenSSL::SSL::SSLError: SSL_connect returned=1 errno=0 state=error: unsupported protocol>) but I’m not using https, my link is http.

How can I resolve The error?
Thank You

This is my link


If I copy the link in Safari, it redirects to https and I have: {“Notice”:“zammad migrator 1.0”,“Success”:1}

Continuing the discussion from Migration from Otrs 3.3.X:

Good Morning,

I have found the solution to the problem.

Now I have another problem.

I have inserted the migration link but after 2 minutes, the process stops with this error:

Schermata 2020-12-09 alle 10.32.20

The migration process doesn’t start.

I have imported datas from console line and it’s ok…

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