Hi Everyone,
I am running a migration from OTRS 5 (ubuntu 16.04) to Zammad 3.3.x (Ubuntu 18.04)
- Used Zammad version: 3.3.x
- Used Zammad installation source:
- Operating system: Ubuntu 18.04
- Browser + version: Chrome 81.0.4044.113
Expected behavior:
Migration completes successfully.
Actual behavior:
PG::ForeignKeyViolation: ERROR: insert or update on table “tickets” violates foreign key constraint “fkrailsf39559d6d6” DETAIL: Key (group_id)=(0) is not present in table “groups”. : INSERT INTO “tickets” (“id”, “groupid”, “priorityid”, “stateid”, “number”, “title”, “ownerid”, “customerid”, “updatedbyid”, “createdbyid”, “createdat”, “updated_at”) VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10, $11, $12) RETURNING “id”
Steps to reproduce the behavior:
I have only attempted this once, but I installed both extensions into OTRS and then ran the migration from Zammad web UI.
here is a screenshot of error