Migrate from zammad 6.0 (arm64) to something newer

Technical assistance
1

I’ve been using zammad on a (hetzner) arm64 debian 12 machine for a while. This was using the zammad-published debian 12 packages (from packager.io). However, it seems that packager.io no longer provides arm64 packages (for zammad at least).

So my host is still stuck on debian 12 and zammad 6.0.0. I’d like to migrate this to a newer / supportable platform, so debian 13 on x86-64/amd64 probably.

How would I go about this… I’ve tried installing a new debian 13 with zammad (current), and importing the postgres database, but this wan’t very succesful.

2

But what is the error message…?
What wasn’t successfull?

3

The webinterface would only show a 500 error and ‘contact your sysadmin’ … It would be easiest if I could import the old database on a new system, but I understand this isn’t really supported / the recommended method?

4

Well there is a backup and restore (including migration) documentation.