Migrate closed tickets from OTRS

Technical assistance
#1

Hello,

I don’t know if this is expected behavior - I couldn’t find anything in the forum or the documentation - but when migrating from OTRS 6 to Zammad everything is transferred perfectly, besides the already closed OTRS tickets. Is there a way to change that or to manually import them?

Thanks for the help!

  • Used Zammad version:
    3.6.x
  • Used Zammad installation source: (source, package, …)
    DEB
  • Operating system:
    Debian 10

Expected behavior:

  • Migrating all tickets from otrs to zammad

Actual behavior:

  • All tickets besides closed tickets are migrated

Steps to reproduce the behavior:

#2

For anyone else having this issue - all closed tickets were migrated, I just could not find them by searching for “closed”. I had to create a view (settings>overview>new>>show state=closed) which allowed me to see all closed tickets.

#3

Please also have a look at the overview documentation.
Generally displaying all closed tickets without limits as of now is a bad idea in several terms.

https://admin-docs.zammad.org/en/latest/manage/overviews.html

#4

Thanks for the info! Is there a better way to make closed tickets available then? Sadly my agents need to check back with old tickets from time to time…

#5

The search function possibly…?

https://user-docs.zammad.org/en/latest/advanced/search.html