Microsoft Graph Email

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.0
  • Used Zammad installation type: docker-compose
  • Operating system: Ubuntu 24.04.2 LTS
  • Browser + version: Safari

Expected behavior:

  • Configuring a shared mailbox adds shared mailbox to list of useable accounts

Actual behavior:

  • When adding a new account using the GraphAPI Email connection selecting and configuring a shared mailbox configures the users mailbox.

Steps to reproduce the behavior:

2

For further Context:

Application configured following the guide, all permissions granted in the Entra Portal.

Adding Account:

  • Add Account
    • Shared Mailbox
    • Shared Mailbox UPN

Authentication Flow

  • Login as myself
    • User permissioned in Exchange with Manage and Send as Permissions as described in guide

Post Authentication Flow

  • Account in Zammad
    • My User Account
3

Following another attempt today I have now configured a shared mailbox following the same process, the only difference between the attempts was an update to the Proxy infront of the container stack to address some CSRF errors and configuring Microsoft for Account authentication

My only assumption is the CSRF error was causing conflicts in the process but not flagging as an issue in the Authentication flow.

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