Well to be honest… I cant find the ticket history 
Where do I find it ?
@MamoulianDelacroix
Why is he changing the ticket owner from Tao Lam to " - " ?
And how can I turn off the Email notification ?
And I only got 2 triggers:
@ReisKanzlerTao 
really strange. Probabbly I also don’t have an automation / time based actions configured right?
But do you also know how to turn off the email notification ?
Can I turn it off over the trigger ?
How have you done it ?
I dont want those system notifications 
And no I dont have any automation turned on 
@MrGeneration
Thank you very much 
@MrGeneration was faster then me 
I you want to change the default settings for that, for new user, take a look here:
1 Like
@MamoulianDelacroix Thanks for the link 
So I created a new Trigger and tested it but it doesnt worked.
Do you have any clue why ?
Zammad already creates a new ticket at a new incoming email.
And it also send me email notifications after I comment it. But the customer of the ticket doesnt get an email.
stupid question, but in your test, your test-user was assigned to the group customer?
This iy our auto-reply trigger.
If I remeber correctly it is the default one, in which I only modified the text message.
FML… I didnt knew that I have to press on the “antworten = answer” button…
But why doesnt he send the whole texthistory ? Zammad only send the answer but not the text which was written before.
Because it doesn’t normally make sense on a follow up to give you 3 weeks of text Github and other plattforms do that the same way.
I remember someone else wanting that “feature” - but I don’t remember the state of this.
The behaviour above is normal.
@MrGeneration
Ah ok I understand. Thank you for the information.
@MrGeneration @MamoulianDelacroix
And how do I set up the signature ?
You can see in my last comment that I have no signature.
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