map custom states differently to customers

Technical assistance
1
  • Used Zammad version: latest cloud

Hello

How can I map my internal states to something else so that the customer does not see my states on the portal but rather the mappings that I need. E.g. Snoozed should mean “open” to them.

By default, customers see the exact custom states I have and I don’t want this:

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image1570×1036 70.5 KB

Thanks!

2

will I have any luck here? Not sure this is the best channel for support (I wanted to keep it public so others could benefit).

We’re under a plus cloud subscription at the moment.

Thanks team!