Make notification senders address editable


  • Used Zammad version: 5.3.1
  • Used Zammad installation type: docker-compose
  • Operating system: ubuntu 22.04lts (lxc proxmox-container)
  • Browser + version: Brave and firefox (uptodate)

I tried to get the notification settings to work and always ended with a sender mail address not allowed error:

While I tried to fix that problem, I realized, that the senders address had the wrong domain (see entry in “E-Mail-Adresse”). My domain setting has a subdomain “helpdesk” configured in the

When I take out this subdomain, the senders address is pointing at the right domain (without the helpdesk subdomain in the Mailaddress). But the the generated links in the confirmation Emails and tickets-emails are also without the subdomain.

So what I urgendtly need to do is to make this notification work, in order to actually get started with zammad. I planed to “rollout” zammad to my customers and use it from now on, but with this error nothing gets sent to my clients :frowning:

It actually is editable, have a look into the email channels settings.

That process is not exactly straight forward - we have that on our radar.

Great! Well, in my case, I added the wrong noreply-Adress as a whitelist/include Mail address to my normal helpdesk-Mailbox. So it’s working for me, but surely it may not work for other people.