when a new ticket is generated from an email, there is a object with a default attribue
i would like to make it mandatory to change the default value as soon the owner pass from " - " so not assigned to a user
is it possible?
Hoping to clarify your request a bit. Are you looking to require the owner field be filled out for the ticket to be saved/updated?
to make it simple
I need the “Destinazione” field (which has “Destinazione?” as its default value) to become mandatory to change whenever the owner is changed.
I am unsure of what that field is since I’m having difficulties translating it, so my best guess to fix is below.
I’m thinking you should try a core workflow similar to the below with the appropriate field selected. You would want to remove the default option that the ticket is created with when a user attempts to modify it. Since core workflows do not allow you to have multiple conditions for the same field, you will be required to create 2.
Give this a try and let me know how it works. I don’t have a dev environment at the moment to test these.
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