Hi, we redirect all incoming messages to an external imap inbox (our own server).
Fetch them with zammad. Outgoing messages also from another server. This is bad but whatever works.
Silence from Zammad.
Regards
Michał
Hello Michal,
we are testing Zammad at the moment and are not sure for which system we will go for…
For me a really important thing is your “Silence from Zammad”…
Are you satisfied with Zammad Support and do you know if there is a roadmap?
*On the zammad.com Webpage there is a News-Section. Last entry is from 2018-06-27
*I cannot find a Roadmap
*I’m not sure how active this project is at the moment?
There are no News there after 2018-06… Of course there is a Post about a Release. But I wonder if they are really pushing Zammad at the moment or if they are working on other projects…
It is ready wehen it is ready is not finde - but that was not my question. A Roadmap does not define exact dates when a feature is ready - but it shows what kind of featares are in planning, what kind of features are under development, what will come, what will not etc … a roadmap…
Not having any kind of roadmap seems not very professional for me?
For me Zammad is really interesting because its new, fresh and the functions seems to be really smart. But there are also some functions missing if you compare to others.
I can accept to miss some functions if I know they are working on that and I’ll get this in the next months. I need no exact release date…
We currently do not have any public roadmaps we do share.
We’re, as far as I’m aware, not planning to implement properietary solutions like e.g. ActiveSync.
As for email communication we do focus on IMAP and SMTP at the moment, because that’s the broadest used protocolls amoung our users.
Just because you can’t find any marketing on a news page, it doesn’t mean that a project has died, doesn’t move or get any updates. You can clearly see the oposite on our release news and commit histories.
Zammad is supposed to be simply, powerfull, but still simple. We don’t plan to grow in an OTRS like state where you need several days for a configuration. That’s not helping and not our goal. You will always find corners where Zammad doesn’t fullfill your needs I guess.
If you want to use Zammad and still can’t work without a specific feature, you can always contact our sales team for a custom development.
Oh wow, Zammad’s Team I see I made a shit storm.
Sorry.
“Silence” in the sense of updating this particular thread here. Not generally. The Zammad project is a great job. Completely better than OTRS;) Smaller but almost enough.
[I’m waiting and miss for https://github.com/zammad/zammad/issues/967]
By the way MS went back and moved to q42020 disabling Basic Authentication. I switched my account to SMTP Office365 (Microsoft365 now) and it works for now.
A lot of health for everyone!