Infos:
- Used Zammad version: 5.1.x
- Used Zammad installation type: package
- Operating system: CentOS7 (Server), Windows 10 (Client)
- Browser + version: Google Chrome Version 101.0.4951.67 (Official Build) (64-bit)
Expected behavior:
- When replying to a ticket in the webpage, the mail send should also have the thread of the costumer opening the ticket.
Actual behavior:
- When you reply to a ticket in the webpage, only the response sent in mail is shown in the mail sent and no the full thread. Seems like it is sending a separate email and not really replying to it.
Steps to reproduce the behavior:
- Open a ticket through mail, and reply to that mail. Tried to setting it to public but had the same behavior.