Login via Mail and username with LDAP integration?


  • Used Zammad version: 5.2.x
  • Used Zammad installation type: source
  • Operating system: Centos 7
  • Browser + version: Edge

Expected behavior:

  • Our LDAP synchronized users want to login via mail because on the login screen it says “login via username or mail”

Actual behavior:

  • Login is only possible via username

Steps to reproduce the behavior:

  • LDAP → try to login via mail

Is it in any way possible to login via mail AND username? I synch the mail address of the users already. But they can only login via username. Because of the login screen which says username / mail there are a lot of telephone calls because the users are entering their mails instead of their username.

Hey, is there any “official” response from the zammad team?
Is this possible or not?

Thanks in advance.


I have the same request, using Zammad 5.4. Thanks in advance if somebody knows how to achieve it.

As a workaround, I’m interested to know how to remove “Email” from the login form description (keeping only “Username”) ?

Thanks in advance for any hint.

Works for me at 5.4. I have LDAP synced with our local AD and i can login with username or with e-mail.

Maybe, the e-mail is already in use at another user?

You are right, it works perfectly… if the email is properly defined in LDAP! I missed it was not the case for us.

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