Login fails sometimes since Update to 5.3

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.1
  • Used Zammad installation type: source
  • Operating system: Ubuntu 20.04.5 LTS
  • Browser + version: Chrome Version 109.0.5414.120 (Offizieller Build) (64-Bit)

Expected behavior:

  • login is possible

Actual behavior:

  • login is not possible
  • the error occurs not permanently
2

How does the login works in combination with an LDAP?
Is there a communication between the Zammad-Server and the DomainController at the moment of login at the webfrontend?

3

From production.log i get these errors:
E, [2023-02-08T06:09:13.417582 #1013-6578280] ERROR – : getaddrinfo: Name or service not known (Net::LDAP::Error)

E, [2023-02-08T06:09:13.417941 #1013-6578280] ERROR – : ImportJob ‘Import::Ldap’ failed: Can’t connect to ‘DOMAINCONTROLLER’ on port ‘636’, getaddrinfo: Name or service not known

4

Zammad always tries to contact your LDAP server during your user trying to login as long as the user in question is a known LDAP account to Zammad.

Ensure your server can lookup whatever record you provided to Zammad. If that works it will also work for Zammad.

5

This topic was automatically closed 360 days after the last reply. New replies are no longer allowed.