- Used Zammad version: 3.2.0
- Used Zammad installation source: (source, package, …) Package
- Operating system: Ubuntu 18.04
- Browser + version: Chrome 79.0.3945.79
I would like to be able to link tickets as children/parents via API. Part of our existing workflow has tickets come in and based on options in those tickets a few more are broken out(or “split”) to be handled by different departments. We’d like to accomplish this automatically and not require an agent to split a ticket a bunch of times when one comes in. I would also like to avoid having no relation between a bunch of tickets because parent tickets may never get closed because nobody will know when all of the work is done.
I cannot find any API endpoints or functions that support splitting or linking tickets.
Steps to reproduce the behavior:
In Zammad 3.2 there isn’t any documented way to split/link tickets via the API, Triggers, or Schedules.
Looks like a user here had the same question but didn’t receive an answer: Link tickets as child via api call I’m hoping some undocumented progress has been made since then.