Link template trigger

khawla · February 5, 2020, 9:53pm

Zammad Support

Used Zammad version:3.2.x

hello ! I want to create a trigger that sends an email to customers after an update of a ticket by agent and I want a links that translates the action of this update like this:

             The ticket (name) has been updated by "name agent".

             modifications:
             Status: open -> closed    Or
             Information:
            " reponse on ticket"

khawla · February 6, 2020, 12:04pm

@MrGeneration Hello can you help ?

MrGeneration · February 10, 2020, 4:45pm

I’m sorry but I believe this is currently not possible.
At least it looks this way when having a look at ticket update notifications:

github.com

zammad/zammad/blob/develop/app/views/mailer/ticket_update/en.html.erb#L12-L14


      
          <% @objects[:changes].each do |key, value| %>
            <%= t key %>: <%= h value[0] %> -&gt; <%= h value[1] %><br>
          <% end %>

I’m not sure what you want with this - do you just want to display “response on a ticket” or do you want to put the actual response there?

Maybe a look at our variables would help you:
https://admin-docs.zammad.org/en/latest/system/variables.html

system · June 9, 2020, 4:45pm

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