Link template trigger

Zammad Support

  • Used Zammad version:3.2.x

hello :slight_smile: ! I want to create a trigger that sends an email to customers after an update of a ticket by agent and I want a links that translates the action of this update like this:

             The ticket (name) has been updated by "name agent".

             Status: open -> closed    Or
            " reponse on ticket"

@MrGeneration Hello can you help ?

I’m sorry but I believe this is currently not possible.
At least it looks this way when having a look at ticket update notifications:

I’m not sure what you want with this - do you just want to display “response on a ticket” or do you want to put the actual response there?

Maybe a look at our variables would help you:

1 Like

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.