Line Integration supported?

Technical assistance
1

Zammad is a ticketing system for our support service partner in the Thailand market. Most of our end-users like communicating on Line and wanna raise a ticket on Line.
We wanna Zammad can support the functions as below:

  1. Support end-user open ticket on Line and transfer to the Zammad platform as a new incoming ticket.
  2. Zammad operation/support engineer responds to the case and updates can sync with the Line or notification updated status to the end-user.

Your Zammad environment:(on-premises installation)

  • Average concurrent agent count: 30+
  • Average tickets a day: 80-120 tickets
  • What roles/people are involved: technical support engineer
2

Anybody help? That should better if have a official version support. :sweat_smile:

3

I change your thread category from feature request to technical assistance, as you seem to be asking a technical question and not request a feature.