Line Integration supported?

Technical assistance
1

Zammad is a ticketing system for our support service partner in the Thailand market. Most of our end-users like communicating on Line and wanna raise a ticket on Line.
We wanna Zammad can support the functions as below:

  1. Support end-user open ticket on Line and transfer to the Zammad platform as a new incoming ticket.
  2. Zammad operation/support engineer responds to the case and updates can sync with the Line or notification updated status to the end-user.

Your Zammad environment:(on-premises installation)

  • Average concurrent agent count: 30+
  • Average tickets a day: 80-120 tickets
  • What roles/people are involved: technical support engineer
1 Like
2

Anybody help? That should better if have a official version support. :sweat_smile:

3

I change your thread category from feature request to technical assistance, as you seem to be asking a technical question and not request a feature.

4

Is there a built-in functionality for Line available? I guess it would be possible to use the Line API but that requires a Business account.

5

Zammad does not offer LINE support. No clue how you came up with that idea at all.

1 Like
6

But you switched the category from feature request to technical assistanceā€¦?

7

Because this thread got bumped and questioned by OP.

8

@bigunclesam do you mean online like an online form? Iā€™m not sure what you mean by ā€œon Lineā€ can you provide some detail?

9

Line is a messenger, especially used in Asia.

1 Like