Infos:
- Used Zammad version: v.6.5
- Used Zammad installation type: source
- Operating system: Windows 11 (Business-Editionen), Version 22H2 de-de x64
- Browser + version: FireFox 138.0.1
Expected behavior:
- text color is the same between Zammad online Editor and the helpdesk messages
Actual behavior:
- In the Zammad online Editor the text is “plain” but everything has the same color.
In the helpdesk email, the text or individual words appear in light gray font. We don’t know when and why this happens. It appears for different users. Since we get everything displayed “normally” in the Zammad online editor, we cannot proactively work around this.
Steps to reproduce the behavior:
- unknown - it appears approx. on 1 to 2 helpdesk mails per day