LDAP synchronized User delete on LDAP, how to disable the deactivation


  • Used Zammad version: 5.2.3
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Debian 9
  • Browser + version: Edge and Chrome newest versions

Expected behavior:

After deleting a user from ldap and cleaning the deleted user objects the ldao sync should no longer take care of the zammad user. How to change the Zammad user to a “non LDAP synchronized” user.

Actual behavior:

After the next LDAP sync the user gets deactivated again. Seems that the user is hardlinked to the ldap sync.

Steps to reproduce the behavior:

Activate user, resync LDAP

If Zammad deactivates a user this is an indication that the user in question was previously synced by Zammads LDAP sync and no longer appears in the search results. This causes Zammad to deactivate the user in question.

This is a core behavior and cannot be overcome. Fix the ldap result and ensure the user appears - this will fix the issue.

Zammad expects that users that are no longer available via LDAP are to be inactive.