LDAP Sync: One user could not login


  • Used Zammad version: 2.4
  • Used Zammad installation source: (source, package, …) DEB
  • Operating system: Ubuntu 16.04
  • Browser + version: Chrome latest

Expected behavior:

  • Loign should work with LDAP Sync

Actual behavior:

We use Zammad now a while, we started with version 2.3. We set up the LDAP sync and in generally it works fine. Now we have one problem with one user. If I try to login with this user. I get the following error:

{"error": "undefined method `id` for nil:NilClass"}

The same occurs if I try to change to this user with the admin. After clicking “View from user’s perspective” I get the same error.

Have any one an idea whalt happen here. With the other abou 300 agent it works.

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