LDAP overwrites all roles

Technical assistance
1
  • Used Zammad version: 4.1.0-1628189510
  • Used Zammad installation type: package
  • Operating system: Ubuntu 18.05

Expected behavior:

  • Add mapping to role 1 via ldap
  • Manually add role 2 to agent
  • Click sync LDAP
  • Agent have role 1 and 2

Actual behavior:

  • Agent only have role 1

Steps to reproduce the behavior:

  • Add mapping to role 1 via ldap
  • Manually add role 2 to agent
  • Click sync LDAP
2

This is exactly what you shouldn’t do.
Zammad expects the LDAP source to be the most current one and thus expect it to be the only truth in the system.

3

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