LDAP overwrites all roles

  • Used Zammad version: 4.1.0-1628189510
  • Used Zammad installation type: package
  • Operating system: Ubuntu 18.05

Expected behavior:

  • Add mapping to role 1 via ldap
  • Manually add role 2 to agent
  • Click sync LDAP
  • Agent have role 1 and 2

Actual behavior:

  • Agent only have role 1

Steps to reproduce the behavior:

  • Add mapping to role 1 via ldap
  • Manually add role 2 to agent
  • Click sync LDAP

This is exactly what you shouldn’t do.
Zammad expects the LDAP source to be the most current one and thus expect it to be the only truth in the system.

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