LDAP: Integrate group as user

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.1-1757083311.14056d81.bookworm
  • Operating system: Linux
  • Browser + version: Firefox 147.0.3

Expected behavior:

  • Integrate the group as a user and according to the selection. Group members should not be integrated as users.

Actual behavior:

  • The LDAP integration failed

Steps to reproduce the behavior:

  • Extension of group attributes to include uid and objectguid, but the error persists.

The LDAP query via an LDP console returns the following result:

LDP Console
LDP Console610×348 7.85 KB

The same LDAP query string in Zammad returns the following result:

Zammad - HTTP Protokoll
Zammad - HTTP Protokoll743×471 14.7 KB

The following settings were made under Integration - LDAP:

Zammad - Einstellungen
Zammad - Einstellungen976×487 9.99 KB

Zammad - Zuordnung
Zammad - Zuordnung826×364 8.78 KB

People can be successfully integrated via the LDAP integration. The same LDAP host and the same access data are used.

Is it not possible to integrate groups in this way? How else can I integrate groups as users?

The reason for this is that in certain cases, which are to be controlled by triggers, an email is sent to the group’s email address.

2

We found a solution to our problem.

We linked the LDAP groups to Zammad roles, which in turn were assigned to their own Zammad groups.