Hello everybody!
I wanted to ask about the protagonist Zammad)
How can I put the last note from the ticket in the body of the auto-reply email?
Which variable is responsible for this?
#{article.body_as_html} should send the last note the trigger reacts to. Just make sure you also add the condition Article → Visibility → public so you don’t accidentally send out internal notes to a customer.
A lot of thenks!
As good as it gets)
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