Infos:
- Used Zammad version: 5.2.1
- Used Zammad installation type: docker
- Operating system: Ubuntu
- Browser + version: Firefox 109.0.1
Expected behavior:
- When I add a phone call to the ticket, the “Last Contact (Agent)” gets set to the current time, no matter if it’s public or private, after all I had contact with them
Actual behavior:
- The “Last Contact (Agent)” remains at its previous value.
Steps to reproduce the behavior:
- on a ticket, write a note
- set type as phone call
- set note to private and save
- check “Last Contact (Agent)” field
We set the note to private as it may contain information only intended for internal use such as snippets of logs, gathered during the call