Knowledge Base shortcut "?" is incorrect


  • Used Zammad version: 6.0.0
  • Used Zammad installation type: (package)
  • Browser + version: Firefox 113

Expected behavior:

  • if you want to take over a Knowledge Base article by “??” as Shortcut, it seems that only the categories are listed as Display name. even though the answer Title should be displayed there.

Steps to reproduce the behavior:

  • typ ??

Hey @7qubit,

it’s working fine on my side here, it does not even matter if I’m using the desktop view or the new mobile view. Do you have some screenshots?


Any plugins installed on that browser?

Plugin not, but we once had the problem that text modules are not sorted alphabetically. for this we had added in text modules JS few line codes. If I remove that the answers are displayed. Whatever, sorry I caused this myself.

But an alphabetical sorting for text modules directly from the house would be nice anyway :wink:

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Glad you figured it out :slight_smile:

Btw, for text modules, @Stubenhocker did implement it: Fixes #4221 - Add sorting of text modules. · zammad/zammad@b760e40 · GitHub

Should be there + working fine :grin:

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